Internet Webdezines

HOW COME YOUR CHARGING ME TO MEET TO DISCUSS MY SITE?

If you are local and it's required, we will meet you the first time for a consolation FREE of charge. However, any further meetings in person will be billed at our hourly rate and will also require an appointment.

WHAT DOES A WEBSITE COST?

Well, you won't need to take out a mortgage, or give up an arm or even a leg! It's actually much more affordable then you think. We like to boast that our prices are better then most. Prices aren't a deep dark secret, but we prefer not to have a price list online as competitors like to, well compete ;)
We do however, offer FREE estimates, so just shoot us an email annae@internetwebdezines.com. Let us know what your hoping to achieve and we'll get you a price ASAP. Consultations are always free.

HOW LONG HAS INTERNET WEBDEZINES BEEN IN BUSINESS?

We can proudly can say, over 32 years! With clients all over the world! We were actually, one of very few in Canada way back when. Today, there are many types of designers out there. Many good, many not so good. We've been doing it a long time and we love what we do!

WHY PICK US OVER THE COMPETITORS?

Well, for one thing, we have customers that have been with us nearly as long as we've been in business! We are super affordable compared to most other companies and best of all, WE LOVE our work and make sure you love it too!!

WHY LEAVE INTERNET WEBDEZINES FOR THE COMPETITORS?

There are times, sadly, that people just clash :( and unfortunately, there are times a client needs to move on to a different company. Either because we requested it, or the client did. Either way, we totally understand. If you, the client wants to move on please let us know and we'll do what we can to make the move as smoothly as possibly. We won't take it personal, it happens.

WHAT CHOICES DO I HAVE?

There are several ways we can work with you to get the site that works best for you!
1. We create and maintain your professional, mobile friendly website.

2. We create your professional, mobile friendly website through wordpress that can allow you to do your own updates

3. You can create your own site free with some costs for domains and hosting with a site like wix.com. This place allows YOU to create and maintain your own site without any help from me!
Sounds easy? Well, it can be a bit intimidating, so you might need us after all. :)
We have set up/created several sites on wix for the client at very affordable rates. Then trained them to update it (which is super easy!). The only down fall is you're creating a site on a server that could be gone tomorrow, no questions asked. I doubt they are going anywhere, anytime soon, but that is the risk you take with using online sites to create your website.

HOSTING WITH WIX?

If we set your site up with wix, once payment is received from your end, we will send the required payments to Wix. However, once you take over the site, you will be required to replace the credit card for renewal to yours. This way, any renewals will come out directly. If you choose not to update the credit card to yours, client will not have access to their wix website. Some clients still have myself do the updates. However, if you need to access the account for any reason, your credit card must be attached.

WHY DIDN'T MY WIX SITE RENEW?

Double check that your credit card is added properly. If you are using your bank card as the credit card, and you lost your card and received a new one - you would of needed to update that in your account. Also note, if we didnt' set the renewal off and payment comes out of our account - but no payment has arrived from the client - you have 21 days from the day the invoice is sent - if payment isn't received, all services will be removed. If your domain is tied to email, this also means your email will no longer be accessiable as well as the website.

CAN I TRANSFER MY WIX WEBSITE TO A DIFFERENT PLATFORM?

No, you cannot directly transfer a Wix website out of the Wix platform as a whole, because OF WIX'S setup. You cannot move a Wix website to another hosting provider or platform like WordPress. To move your website, you would need to rebuild it from scratch on a different platform by manually copying and pasting content from your Wix site.

CAN I ACCESS MY WIX ACCOUNT IF I DIDN'T RENEW?

This depends, if you had Internet WebDeZines updating the site and you didn't have access then - the answer is no as the site is not set up with the client payment option. If you took over the site and are completing your own updates, have your credit card on file - yes, you still can. Generally, if I take care of Wix site and it doesn't renew, I remove the entire account, so it's no longer available.

WHY DID WIX CHARGE ME MORE THIS YEAR?

Wix will often change their pkgs and prices. Unfortuantely, they have raised them quite a bit in the last while. Internet WebdeZines is not responsible for increases or changes from the Wix side.

WHAT IS HOSTING?

We like to keep everything under one roof to make things easier for you—no juggling invoices from different companies. That's why we offer web hosting as part of our services.

Web hosting is essentially your space on the internet. It's where your domain name points to and where your website files are stored, making your site accessible online 24/7.

Please note: hosting is only available to our web design clients. We do not offer hosting as a standalone service to non-clients.

If you choose a Wix-based setup, your website will be hosted directly on Wix's platform, not our server. However, you can still purchase your domain through us and we'll connect it to your Wix site for you.

CAN I UPDATE MY OWN SITE?

Yes - depending on the setup you choose. There are three options for how your site can be built, as outlined earlier:

• If you choose Option 2 or 3, you'll be able to update and manage your own site.

• Option 1 does not allow for self-updates, even if you have the technical knowledge, because your site will be hosted on our secure server alongside hundreds of other clients.

If you initially choose Option 1 but later decide you'd like to update your site yourself, you'll need to move it to a separate hosting environment. You're welcome to use our recommended hosting provider, and we can assist you with the setup.

Keep in mind, once the site is moved, any future updates or changes will be your responsibility (or the person you assign to manage it). If you're considering this route, just reach out-we're happy to walk you through the process.

WHAT IS A DOMAIN NAME?

This is used to make marketing much easier. Example, if you were to host a site on quaker parrots with us, the address would be: http://www.internetwebdezines.com/quakerparrots. Whereas, if you purchase a domain name it could be: http://www.quakerparrots.com. Much easier to use on a business cards etc. Affordable too!

As well, when we order all domains, we put them in our name to avoid all the spam that follows new domains. We will gladly switch it to your name if you prefer. Just ask us. You will most likely end up with a lot of spam - so ask us how we can set your domain to private and how much.

DO YOU OFFER EMAILS?

We no longer offer email hosting on our server. For clients with existing email accounts, ongoing management and support are the responsibility of your in-house IT team.

In rare cases where a new email account is created, it is the client's responsibility to handle setup and troubleshooting. We only provide support in situations where emails suddenly stop sending or receiving - this is typically due to a full inbox or temporary internet downtime.

All email configurations and maintenance should be managed by your IT department.

HOW COME YOUR CHARGING ME EXTRA FOR LOGOS, GALLERIES, SLIDE SHOWS ETC?

When we quote a website, we try to gather as much info about the site as possible, from how many categories, what type of content etc. Then we quote based on the time it will take to achieve this. If you decide after payment you want other features that were not discussed, it is NOT included in the orginal price. This can include, but not limited too; designing/redesigning (once your site has been designed and you decide you don't like the color or layout and you want us to start over - we have no problelm with doing so, however, we bill by the hour. WHAT IS NOT included in your original quote) logos, rewriting content, emails, large photo galleries (basic galleries allow up to 25 photos), slide shows, business cards.

I DON'T LIKE IT, START OVER OR REQUIRING SEVERAL CHANGES/PROOFS?

All logos, slides, galleries etc include 2 proofs/changes. If more changes are required, we start an hourly rate unless otherwise discussed.
When it comes to the website, once the front page is created and several inside pages are completed, if you decide, as mentioned above, that you don't want the colors or the design and you want us to start over, there is an hourly rate applied.

I REALLY NEED A WEBSITE, BUT I HAVE A LOT OF BILLS AND CAN'T AFFORD ONE. CAN YOU GIVE ME A BETTER DEAL OR FREE OR BARTER ?

We do barter on occasion if the product is something we can use. We also have very affordable options for even the smallest business out there.

There are also a lot of websites online today that allow YOU to create your own FREE website with some costs for domains and hosting. See above in what choices I have. Unfortunately, we can't offer lower prices or free for anyone. We have bills to pay too.

CAN I SELL MY PRODUCT ONLINE?

Yes you can. We use paypal, which is free. The only cost requirements will be the set-up of each product connected to paypal for your site. If using wix, there are several options availble for accepting payments online. Give us a shout to find out your options.

WILL YOU WRITE MY CONTENT?

No, we do not write your content. Because we are not aware of your business/product etc, it would be impossible for us too write the content. All content must be provided by the client in electronic format. We can however give you ideas for categories etc compared to other companies selling the same product.

HOW DO I PROVIDE MY CONTENT

CAN YOU PROVIDE PHOTOS

DO YOU SPELL CHECK OUR CONTENT?

It is not included in your original price. We do not spell check your content unless hired to do so.

WILL YOU UPDATE OUR SITE AS YOU SEE FIT?

NO! We will NEVER update a client's site unless we've been given instruction to do so by the client only. (the person we dealt with originally to create the site). If updates are requested by other staff etc, we must get a confirmation by the client first before procedding.

CAN I SEND YOU UPDATES AND GET THEM COMPLETED RIGHT AWAY? OR CAN I JUST CALL YOU ANYTIME AND EXPECT YOU TO DO THE WORK FOR ME RIGHT AWAY?

NO, sorry, we are always super busy and we have a personal life in between as well. If you have something you need completed, you MUST always send the request by email. All updates are completed within 48 business hours unless otherwise stated. If you'd like to do a phone call to discuss some website issues, please book a time with us first.

HOW MUCH ARE UPDATES?

Once your site is completed with everything we quoted, anything new will be billed at our hourly rate of $45/hour. Example, layout changes, new page additions and so on.

WHAT IF I NEED HELP WITH SOMETHING NOT RELATED TO MY SITE?

Sometimes you might decide you want to learn something new, or use something new, such as paypal. That's great! We'd be glad to assist at our hourly rate and with notice. Please send an email with what you require. We will send a quote for the time it will take.

CAN ANY OF MY STAFF SEND YOU UPDATES?

NO, we prefer one person chosen to send us changes. We've had situations where a staff contacts us for a deletion or change and it was not requested by the owner.

MY SITE IS OUTDATED, CAN YOU HELP ME?

With technology changing everyday, coding changes and how people look at websites changes. The biggest change is a lot of people are using mobile devices. If you had a site created with us in the past years, chances are, it's outdated and not mobile friendly. The good news is, all existing clients will get a GREAT DEAL if they decide they want to update their site. Newly created sites are also being created with AODA in mind.

WHO OWNS THE SITE?

You do, once it's completed and paid in full. There are some stipulations if you change designers etc. Such as keeping our business name on the copyright if the layout isn't changed along with a few other small details. If it's a Wix site, please read the policies above regarding Wix sites. So please be sure to give us a shout to learn more.

WHY CAN'T I FIND MY SITE IN THE SEARCH ENGINES?

Once your site is completed and uploaded, it can take up to six months, sometimes more, before the search engines will find your site. In the initial creation of your site, we search engine ready your pages and submit your site to the top engines. In most cases, your site will start to appear in a few months. For a hourly fee, Internet WebDeZines can work with your site in more depth for search engines if you are not satisfied with the results.
Do be careful of companies claiming they can get you a number one position guaranteed.

WHY DOES THE OTHER COMPANY CLAIM TO BE BETTER PRICED OR OFFER BETTER SERVICES?

On occasion, other companies do contact our clients and try to convince them they have better prices, better service and so on. Web Design is a competitive business. There are many great designers and there are many not so great designers. The way we see it, if another company has to cut-throat to gain clients, then they can't be too honest to start with.
It's really a personal choice and we would be glad to answer any questions if such an incident were to arise. We strive to offer the most affordable, and effective Internet Marketing we can and we do it because we love our work!
If you have additional questions, please E-mail: annae@internetwebdezines.com or call (705)-642-6392.

WHAT IF I DON'T PAY MY INVOICE?

All invoices are due upon receipt, and we kindly ask that payments be made promptly - just as we are prompt with your updates.

If payment is not received within 2 weeks, interest will be applied to the outstanding balance. At that point, all updates will be placed on hold, and a final reminder will be sent.

If we do not hear from you within 24 hours of that reminder, your website, email accounts, and all related services will be suspended. Internet WebDeZines is not responsible for any data loss or downtime resulting from a suspension due to non-payment.

To avoid service disruption, please ensure your payment is made within the two-week window.

DO I HAVE TO PAY UPFRONT?

Yes, the total amount is due before starting on the website. All payments are non-refundable.

IS MY MONEY REFUNDABLE

Unfortunately, no. This includes yearly renewals, any invoicing, website fees etc. Even if you renew your site and then change your mind and move on to a new company.

MY SITE/INTERNET/EMAIL IS DOWN

Unfortunately, technology isn't always as reliable as we'd like it to be. Internet sometimes goes down - email goes down - websites/hosting goes down. We do our best to make sure everything runs smoothly, but sometimes things are out of our hands. Internet WebDeZines is not responsible for any down time, loss of emails, income etc. for any of the reasons mentioned above or not mentioned.